FAQ

This FAQ answers basic questions about interchat.io. For more details, contact support@interchat.io.

What is interchat.io?

interchat.io is a cloud-based service that connects Telegram Bots and regular accounts with Intercom. Businesses can receive and respond to Telegram chats through Intercom.

Modern technologies make the integration efficient, fast, and reliable. Using a Native API from Intercom and Telegram makes it a cost-effective tool.

Telegram Bot vs Telegram Account

interchat.io supports both Telegram bots and regular accounts.

Telegram Bot, designed for automation in Telegram, is commonly used by businesses to communicate with customers. It offers various features and integrates well with systems like Intercom. Create a new Telegram Bot account using @BotFather. Telegram Bot has high conversation limits, making it ideal for businesses.

Telegram Accounts are regular accounts for private conversations. Small businesses often start communication with Telegram Accounts. However, we don’t recommend using Telegram Accounts for business due to chat limits.

Does interchat.io support FIN?

Interchat currently doesn’t support messages from Intercom FIN and Workflows. To support FIN, we need related “webhooks” in the Intercom Platform, but there are no FIN reply webhooks yet. We’ve reported the issue to Intercom and are working with them on a solution.

How to connect the Telegram Bot to Intercom?

To connect the Telegram Bot to Intercom, follow these steps:

  1. Create a new Telegram Bot account using @BotFather.
  2. Integrate the Telegram Bot with Intercom on https://interchat.io/connect.

To connect a Telegram Bot with Intercom, obtain a Bot Token by contacting @BotFather, issuing the /newbot command, and following the steps. Paste your Bot Token on https://interchat.io/connect.

To test the connection, start a chat with your Telegram Bot.

How to connect the Telegram Account to Intercom?

To connect a Telegram Account to Intercom, go to https://interchat.io/connect, choose Telegram Account, fill out the form with the phone number and details, and all incoming messages will appear in Intercom.

How to connect to Telegram Group chat?

To connect to Telegram Group chats, add your Telegram Bot as an Admin to Group chat members. Ensure your Telegram Bot is added to added to Interchat.

How to connect Telegram Business to Intercom?

Yes, we support Telegram Business accounts.

How to connect Telegram Business to Intercom?

To connect Telegram Business to Intercom, ensure your Telegram Bot is added to Interchat. Then, go to Telegram > Settings > Telegram Business and add your Bot to Chatbots. Learn more here.