Privacy Policy

1. Introduction

This Privacy Policy explains how FEDYK sp. z o. o. ("we", "us", and "our") collects, uses, and protects data in connection with Interchat (the "Service"). Interchat is a cloud service that connects Intercom and Telegram.

If you have any questions or comments about this Privacy Policy, please contact us at hey@interchat.io.

1.1 Privacy Principles

We follow these principles when collecting and processing personal data:

• We don't use your data to show you ads.
• We don't sell your data.
• We don't share your data except as needed to provide the Service, comply with law, or with your permission.
• We store only the data needed to operate the Intercom and Telegram integration.

2. Legal Ground for Processing Your Data

We process personal data where necessary to provide the Service, comply with legal obligations, and support our legitimate interests in maintaining and improving the Service.

Because Interchat uses Intercom Platform Services, you may also want to review Intercom's privacy policy: https://www.intercom.com/legal/privacy.

3. What Personal Data We Use

3.1 Basic Account Data

Interchat processes the account data needed to install, configure, and operate the connection between Intercom and Telegram.

3.2 Intercom Account Data

When you install Interchat using the Intercom App Store, we store your Intercom account information with an Intercom Access Token. The token has limited permissions that allow Interchat to receive Intercom events and send messages required by the integration.

3.3 Telegram Account Data

During setup, we ask for a Telegram Bot Access Token or Telegram account authorization details, depending on the connection type. These credentials allow Interchat to receive and send Telegram messages for the connected bot or account.

When you uninstall the app from the Intercom App Store, we schedule associated data for removal within 7 days and revoke tokens where supported.

3.4 Cookies

Cookies are used to keep you signed in and maintain your current session. We don't use cookies to track your activity for advertising.

3.5 Log Files

When you access our website or application, your browser may transmit data that is stored in server log files. Logs may include the date and time of access, requested page, IP address, amount of data transmitted, and browser product and version information.

4. Keeping Your Data Safe

We host the Service on Heroku/AWS in AWS us-east-1 (Northern Virginia, USA). These providers process infrastructure data as service providers. We do not sell personal data to infrastructure providers.

Data is transmitted over HTTPS/TLS.

4.1 Retention

Unless stated otherwise in this Privacy Policy, we store personal data only as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.

5. Deleting Data

To remove Intercom and Telegram integration data, uninstall Interchat from the Intercom App Store. When you uninstall the app, we delete associated data and revoke stored access tokens. Deletion is scheduled within 7 days of uninstall.

The integration does not retain chat message history as application data.

6. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. We encourage you to review this page for the latest information on our privacy practices. If there are material changes to this Privacy Policy, we will post a notice on the website before the change becomes effective. If you do not accept any changes made to this Privacy Policy, please discontinue use of the website and the Service.