What's new?
Docs · Changelog
Recent Interchat updates, improvements, and fixes.
Added support for forwarding Intercom CSAT survey requests to Telegram bot chats. Customers can choose a rating in Telegram, and Interchat sends the rating back to Intercom. Learn more.
Added a guide for matching existing Intercom contacts with Telegram users. Learn more.
Added a guide explaining Intercom CSAT survey support for Telegram. Learn more.
Connect your Telegram account to Intercom in moments using QR code login.
Switched to Intercom API v2.15 and added support for Intercom Quick Reply Buttons and Telegram Keyboards. Learn more about Quick Reply Buttons and Telegram Keyboards.
Improved support for messages forwarded from different Telegram chats.
Added a new user menu to the Interchat header.
Improved support for FIN.
Invoices are now shown on the billing page.
Added a warning when a message is sent to an old Intercom conversation that has been replaced by a new one.
Improved support for Intercom links in messages, as well as longer Telegram text messages and quotes.
Added support for Telegram reactions.
Added Telegram Business support for Telegram bots.
Improved support for edited Telegram messages.
Added support for Telegram pinned messages.
Added support for deleting messages across Intercom and Telegram. Deleted messages in Intercom will also be removed in Telegram, and vice versa.
Added the ability to invite users by phone number.
Added an option to prevent users from replying to closed conversations.
Added a Block User option for private chats with Telegram bots. Support for Telegram accounts will follow.
Added an option to merge leads into users. To see all available options, make sure the Telegram app is pinned to the Details panel on the right.
Added a Mute Until @Mentioned option for group chats.
Improved support for Telegram group chats with Topics enabled.
Added an option to leave a Telegram group chat.
Added an option to enable or disable auto-tagging.
Added the Telegram app to the sidebar with chat details.
Added support for chatbots for Telegram Business.
Added support for Topics in groups. Each topic now has its own separate chat in your Inbox.