Telegram Bot Keyboards and Intercom Quick Replies

Telegram bots have a useful feature called keyboards. They let you offer suggested actions by showing users a custom keyboard in messages. This is often more intuitive than entering plain text.

In Intercom, this feature is called Quick Reply buttons. They are often used in workflows for automation.

When you send Quick Reply buttons in Intercom, Telegram receives an Intercom webhook with those buttons.

When a Telegram user clicks one of those buttons, Telegram notifies Intercom about the selected button.

The easiest way to add Quick Reply buttons to your Telegram conversations is with Intercom Workflows.

Then, you can manually trigger the workflow from the Inbox.

Depending on your needs, you can start the workflow when a customer first reaches out or from any other trigger. Check out this article about triggers here.

If you experience any issues, please contact us at support@interchat.io.