Terms

Thank you for choosing Interchat, a product developed and operated by FEDYK sp. z o. o. ("we", "us", or "our"), located at St. Marsz. Jozefa Pilsudskiego 74/320, 50-020 Wroclaw, Poland.

By using Interchat, you accept these Terms, our privacy policy, Intercom Privacy Policy, and Telegram Privacy Policy.

Acceptable Use

You agree not to:

• Use Interchat to send spam, scams, or unauthorized bulk messages.
• Use Interchat to harass, impersonate, or mislead other people.
• Promote violence, illegal activity, or abuse.
• Send, request, or distribute illegal sexual content or content that exploits minors.
• Use Interchat in a way that violates Telegram rules, Intercom rules, or applicable law.

Users in EU countries and the United Kingdom must be at least 16 years old to use the integration.

Refund Policy

We understand that sometimes a refund may be necessary. Please review our refund policy below.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

• Refund window: A refund request must be submitted within the most recent subscription cycle.
• Cancellation: The subscription must have been canceled during the most recent subscription cycle.
• Inactive usage: Refunds only apply if the service was not actively used during that cycle.

Note: For the purpose of this policy, "active usage" means having at least one connected Telegram account and receiving chat interactions via Telegram or Intercom during the subscription cycle. Active usage is determined based on system logs.

Refund Process

• How to request a refund: Contact support@interchat.io with your account details, invoice number, and reason for requesting the refund.
• Review period: Our team will review your request and confirm eligibility within 5-10 business days.

Refund Method

Approved refunds will be processed back to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.

Non-Refundable Situations

Refunds are not applicable in cases where:

• The service was actively used during the subscription period.
• Refund requests are made outside the most recent subscription cycle.
• The payment was part of a promotional or discounted plan.

Changes to the Terms

We reserve the right to modify these Terms at any time. Changes are effective when posted to our website, and we will notify active customers of significant updates.