How to connect Telegram Business to Intercom

Docs · How to connect Telegram Business to Intercom

Telegram supports Business Accounts. They include useful features like business hours, location, quick replies. To learn more about Business Accounts, check out the official Telegram article.

Telegram Business can be connected to Intercom in two ways:

In practice, the chatbot connection is usually more reliable because it uses retriable webhooks.

Connect Telegram Business through a chatbot

To connect your Telegram Business account through a chatbot, you first need to create one.

To create a chatbot, go to @BotFather and follow the steps to create your bot.

Then connect your chatbot in Interchat here: https://interchat.io/connect.

Next, connect your chatbot to Telegram Business. Go to Telegram > Settings > Telegram Business > Chatbots and add your chatbot.

After that, all messages sent to your Telegram Business account will appear in Intercom. You can also reply to them directly from the Intercom Inbox.